High-Stakes: Former FBI Hostage Negotiator Chris Voss

Chris Voss is a former Lead FBI Negotiator, and author of the book, “Never Split the Difference.” He has lectured on negotiation at business schools across the country, and has been featured in both television and print media. In 2007, Chris founded The Black Swan Group, a negotiation training and consulting organization.


 
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Service Excellence:Hospitality Icon Horst Schulze

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261 Fearless: Marathon Runner & Author Kathrine Switzer